By Cephora

Mala Beads & My Journey to Serenity: Finding Ca...

More than meditation tools, Mala beads are quiet reminders that you are not alone. Discover how these sacred beads can guide you back to your breath — and back to...

Mala Beads & My Journey to Serenity: Finding Ca...

More than meditation tools, Mala beads are quiet reminders that you are not alone. Discover how these sacred beads can guide you back to your breath — and back to...

Transform Your Space with the Art of Feng Shui

In the bustling world we live in, it's easy to feel overwhelmed and disconnected from the natural rhythms of life. But what if I told you that there's a ancient...

Transform Your Space with the Art of Feng Shui

In the bustling world we live in, it's easy to feel overwhelmed and disconnected from the natural rhythms of life. But what if I told you that there's a ancient...

Embracing Your Sensory Sensitivity: A Guide to ...

Embracing your sensory sensitivity is a journey of self-discovery and empowerment. By creating a sanctuary that caters to your unique needs, you can cultivate a lifestyle that allows you to...

Embracing Your Sensory Sensitivity: A Guide to ...

Embracing your sensory sensitivity is a journey of self-discovery and empowerment. By creating a sanctuary that caters to your unique needs, you can cultivate a lifestyle that allows you to...

The benefits of using Authentic Stones are trul...

In the journey toward serenity and wellness, genuine stones offer a world of transformative energy. Real stones carry unique frequencies that can promote emotional balance, spiritual insight, and protection, making...

The benefits of using Authentic Stones are trul...

Understanding Adult Sensory Overload

Understanding Adult Sensory Overload Sensory overload is a condition that occurs when the brain becomes inundated with more sensory input than it can effectively process.

Understanding Adult Sensory Overload

Understanding Adult Sensory Overload Sensory overload is a condition that occurs when the brain becomes inundated with more sensory input than it can effectively process.

Reclaim Your Senses: Essential Self-Care Produc...

In a world that often feels overwhelming and overstimulating, the importance of self-care cannot be overstated. At Serenevi, we are committed to providing the tools and resources you need to...

Reclaim Your Senses: Essential Self-Care Produc...

In a world that often feels overwhelming and overstimulating, the importance of self-care cannot be overstated. At Serenevi, we are committed to providing the tools and resources you need to...

TO FACILITATE THE PROCESS WE HAVE A PARTNERSHIP WITH EcoReturns.

We have a 14-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us a Returns or click here for the Return portal

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at HelloSerenityFactory@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We apologize but we do not accept Exchanges.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at HelloSerenityFactory@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Click here for the Return portal

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at HelloSerenityFactory@gmail.com. Please note that returns will need to be sent to the address provided by EcoReturns.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at HelloSerenityFactory@gmail.com.

By Cephora

Mala Beads & My Journey to Serenity: Finding Ca...

Mala Beads & My Journey to Serenity: Finding Ca...

Transform Your Space with the Art of Feng Shui

Transform Your Space with the Art of Feng Shui

Embracing Your Sensory Sensitivity: A Guide to ...

Embracing Your Sensory Sensitivity: A Guide to ...

The benefits of using Authentic Stones are trul...

The benefits of using Authentic Stones are trul...

Understanding Adult Sensory Overload

Understanding Adult Sensory Overload

Reclaim Your Senses: Essential Self-Care Produc...

Reclaim Your Senses: Essential Self-Care Produc...

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TO FACILITATE THE PROCESS WE HAVE A PARTNERSHIP WITH EcoReturns.