SHIPPING & DELIVERY
- Where do I edit the delivery address?
You can edit your personal delivery address your account in the website.
- How long will delivery take?
It varies. Approximately 14 days. We're not Amazon. We thoughtfully curate our selection of items for quality and relevancy with some small businesses.
Be patient. Be Serene, it's coming.
TRACKING
- How can i track my package?
- Can i receive alerts?
RETURNS
1. How long do I have to return an item?
It depends of the supplier but we established the rule of 14 days after delivery.
We do our best to stream line our prices, so we need to ask for a 15% return fees. It also discourage some people to return for no real reason.
2. What's the return process?
Please click here to access our Easy Returns portal. Start filling our your order info. They'll take it from there.
3. My order arrived broken. What do I do?
Sorry to hear that your order didn't ship correctly. There are 2 options:
- If you addedShipInsure here.
- If you did not add ShipInsure to your order,
- Please read our Return Policy
- Email us your order number, photos of the packages, dates of arrival at helloSerenityFactory@gmail.com and we'll do our best to make your day happy.